Application & installation help
Use this address for installation, startup, API setup, scanning, exporting, or other application questions.
support@edgewatchpro.comContact EdgeWatch Pro
Get your question to the right place.
Whether you need help with the Windows application or a license activation, use the dedicated address below so we can understand your request clearly.
Device ID & activation help
Use this address for activation keys, Device ID questions, license transfers, expiration, or purchase verification.
licenses@edgewatchpro.comHelp us help you
What to include in your email.
A few specific details can make it much easier to understand and resolve your request.
Your Windows version, what you were doing, what happened, and the exact error message or a screenshot.
Your name, purchase email address, Device ID, and a short explanation of the activation or transfer request.
Passwords, payment-card details, API secrets, brokerage credentials, or other sensitive account information.
Common questions
Before you contact us.
Where do I find my Device ID?
Open EdgeWatch Pro on the computer you want to activate. The initial activation window displays the Device ID and allows it to be copied.
Which email address should receive my Device ID?
Send Device ID and activation questions to licenses@edgewatchpro.com. Do not include passwords or API credentials.
Where will I download EdgeWatch Pro?
The planned public release will be installed through the Microsoft Store. The verified download link will appear on this website when available.
Does EdgeWatch Pro provide financial advice?
No. EdgeWatch Pro is analytical software for informational purposes. Trading decisions and risk management remain the user's responsibility.